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Questions to Ask When Touring Assisted Living Facilities

Updated: Jun 19


A young girl sitting next to an elderly woman at an assisted living facility tour

Touring assisted living facilities is essential for finding the right fit for your loved one. It's more than seeing the space; it's about experiencing the atmosphere, understanding the culture, and evaluating the facility's suitability. Personal visits allow you to interact with staff and residents and see daily operations up close.


In this blog, we’ll cover essential questions about staffing, services, amenities, safety, activities, finances, care, and community culture. Knowing what to look for and which questions to ask will help you make informed decisions and ensure the facility meets your loved one's needs.

Staffing and services

When touring assisted living facilities, inquire about the staff qualifications and ratios. It's essential to understand the level of training and experience that the caregivers and medical staff possess. 


Ask about certifications, ongoing education, and specialized training in areas such as dementia care or emergency response. Knowing the staff-to-resident ratio is equally important, as it directly impacts the level of attention and care your loved one will receive. A lower ratio often means more personalized care and better oversight.


Ask detailed questions about the types of medical care available, such as medication management, physical therapy, and routine health check-ups. Inquire about assistance with daily activities like bathing, dressing, and meal preparation. 


Also, explore the availability of additional services such as housekeeping, laundry, and transportation. Knowing the full spectrum of services will help determine if the facility can offer comprehensive support.


Find out how the facility develops individualized care plans and how often they are reviewed and updated. Inquire about the involvement of family members and residents in the care planning process. Understanding the approach to personalized care will give you confidence that your loved one's unique requirements will be recognized and met with thoughtful attention.

Facility amenities and accommodations

When touring assisted living facilities, it's essential to explore the living accommodations and room options available. Take a close look at the different types of rooms, such as private or shared, and assess their size, layout, and overall condition. Pay attention to the cleanliness, natural light, and accessibility features within the rooms. 


Ask about the availability of personalizing the space with your loved one's belongings to make it feel more like home. Understanding the living arrangements will help you gauge the comfort and suitability of the facility for your loved one.


Investigating common areas and recreational facilities is crucial in determining the quality of life your loved one will experience. Examine the communal spaces like lounges, activity rooms, and outdoor areas. These spaces should be inviting, well-maintained, and conducive to social interaction and relaxation. 


Be sure to ask about the recreational facilities available, such as fitness centers, libraries, and arts and crafts rooms. Discovering the variety and quality of common areas and amenities will provide insight into how well the facility supports an active and engaging lifestyle.


Inquiring about dining options and meal plans is fundamental to understanding the nutritional support your loved one will receive. Ask to see the dining areas and sample menus, paying attention to the variety, quality, and nutritional balance of the meals provided. Inquire about the flexibility of meal plans, including accommodations for special dietary needs and preferences. 


Find out if residents have input in meal planning and if there are options for communal and private dining. Knowing the dining options will ensure that your loved one's dietary requirements are met and that they enjoy a pleasant and fulfilling dining experience.

Safety and security measures

When touring assisted living options, assess safety features and emergency protocols. Begin by examining the physical safety features in place, such as handrails in hallways, grab bars in bathrooms, non-slip flooring, and well-lit pathways. 


Ask about the presence of emergency call systems in resident rooms and common areas, ensuring they are easily accessible and functional. Inquire about the facility's protocols for handling emergencies, including medical incidents, fires, and natural disasters. Understanding these protocols will give you peace of mind that your loved one will be well-protected in any situation.


Next, inquire about the presence of security cameras, where they are located, and how they are monitored. Understand the facility's policies on surveillance footage, such as how long it is stored and who has access to it. Additionally, ask about any systems in place for monitoring resident's whereabouts, especially for those who may have memory issues or a tendency to wander. These measures provide an extra layer of security and ensure that your loved one is safe at all times.


Inquiring about staff training on safety procedures is crucial to ensure that the personnel are prepared to handle emergencies effectively. Ask about the types of safety training programs the staff undergo, including first aid, CPR, and fire safety. Understand the frequency of these training sessions and whether they include scenario-based drills. 


Additionally, ask about the staff's familiarity with the facility's emergency protocols and their ability to respond quickly and efficiently in critical situations. Knowing that the staff is well-trained will help you feel confident that your loved one is in capable hands.

Social and recreational activities


Assisted living facility tour featuring seniors dining together and exploring living and memory care options.

Understanding the activity schedule and variety offered in an assisted living facility is essential to gauge how engaged and entertained your loved one will be. Ask for a copy of the monthly activity calendar and review the range of activities provided. Look for a balance of physical, mental, and creative pursuits, such as exercise classes, art workshops, games, and educational seminars. 


Ensure that the schedule includes activities suited to various interests and abilities, providing your loved one with opportunities to stay active and stimulated.


Asking about opportunities for social engagement is crucial in assessing how well the facility fosters a sense of community and belonging. Inquire about organized social events, such as movie nights, group meals, holiday celebrations, and hobby clubs. 


Understand how the facility encourages interaction among residents, creating a supportive and friendly atmosphere. By evaluating these opportunities, you will determine if your loved one will have ample chances to form meaningful connections and friendships.


Inquiring about outings and community involvement helps you understand how the facility integrates residents into the broader community. Ask about the types of outings offered, such as trips to local attractions, shopping excursions, or visits to cultural events. Learn how often these outings occur and whether transportation is provided. 


Explore how the facility fosters community involvement through volunteer opportunities or partnerships with local organizations. These activities provide enrichment and help residents feel connected to the world outside the facility.

Financial considerations

Understanding the pricing and fee structures of an assisted living facility is crucial to ensure it fits within your budget. Begin by asking for a detailed breakdown of all costs, including monthly rent, care services, and any additional amenities. Clarify what is included in the base fee and what services might incur extra charges. This will help you avoid any surprises and plan accordingly. 


Inquire about the different levels of care and how costs might increase as your loved one's needs change. Knowing the full scope of pricing will allow you to make an informed decision about the affordability of the facility.


Ask about the various payment methods accepted, such as private pay, long-term care insurance, or Medicaid. Learn about the contract terms, including the length of the agreement and any conditions for renewal or termination. Understand the policies for refunds or credits if your loved one's circumstances change. 


Make sure to review the contract thoroughly and ask for clarification on any terms that are unclear. This will ensure you are fully aware of the financial obligations and can plan your finances accordingly.


Asking about potential additional costs is important to get a complete picture of the financial commitment. Inquire about any extra fees for services like laundry, housekeeping, transportation, or specialized medical care. Ask if there are charges for participating in certain activities or using specific amenities. 


Understanding these additional costs will help you avoid unexpected expenses and ensure that you are fully prepared for all financial aspects of the assisted living option. 

Resident care and community

When evaluating an assisted living facility, understanding their approach to medical care and medication management is crucial. Ask detailed questions about how they handle routine medical needs, emergency situations, and ongoing health monitoring. Inquire about the qualifications of the medical staff, medication administration, and protocols for managing chronic conditions.


Delve into how the facility assesses and meets residents' needs. Learn about their process for developing and updating personalized care plans, how often they conduct assessments, and how family members are involved. This ensures your loved one's evolving needs will be met with precision and care.


Ask about measures to promote resident wellness and quality of life. Inquire about fitness programs, mental health support, and social activities. Understand how the facility fosters a healthy lifestyle through nutritious meals, regular exercise, and preventive health measures.


Understanding the facility's mission and values provides insight into their philosophy of care. Ask staff to explain their mission statement and core values to see if they align with your expectations. Inquire about resident involvement in decision-making processes and how the facility encourages input from residents.


Assess the overall atmosphere and sense of community. Observe interactions between staff and residents and ask about social events and communal activities. A positive community atmosphere can make your loved one feel more at home and engaged.


By thoroughly understanding resident care and well-being, as well as the community culture and philosophy, you can make an informed decision about the best-assisted living option for your loved one. This comprehensive approach ensures all aspects of their care and lifestyle are considered, promoting a smooth and fulfilling transition.


A diverse group of seniors gathered around a table, engaged in conversation and enjoying each other's company.

Cottage Glen Assisted Living and Memory Care

Cottage Glen Assisted Living and Memory Care is an excellent choice for those seeking a nurturing and comprehensive care environment for their loved ones. With our dedicated approach to personalized medical care, commitment to resident wellness, and a warm, inclusive community atmosphere, Cottage Glen ensures that every resident feels valued and supported.


We invite you to consider Cottage Glen for your loved one's assisted living and memory care needs. Schedule a visit to experience firsthand the exceptional care and vibrant community that Cottage Glen offers. Your loved one's comfort, safety, and happiness are our top priorities, and we are here to support them every step of the way. Contact us with any questions.


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